Proposal for Shoo Lab Malaysia
Every chat answered. Every customer remembered.
One inbox for WhatsApp, Instagram and Messenger, an AI assistant that replies in seconds, and a record of every customer that brings them back for their next clean.
3 apps · 1 inbox · 1 team
01 · What you get
Four things your shop gets, one step at a time.
Each step is useful on its own. You see it working before the next one starts.
One inbox for every chat
WhatsApp, Instagram and Messenger in one place. Your whole team answers from a computer or phone, sends quotes and payment links, and sees each order's stage.
Phase 1An AI assistant that never sleeps
Answers prices, opening hours, pickup and order status in seconds, in Bahasa Melayu, English and 中文. Anything that needs a person goes to your team.
Phase 2Know what really sells
See which ads, apps, services and labs bring paying customers, and let Facebook and Instagram ads learn from your real sales.
Phase 3Customers who come back
One profile per customer across every app, with every service they bought. Remind them when their next clean is due, and offer what they haven't tried.
Phase 402 · Your customer's journey
Whichever app they use, it's one customer.
Each step joins the same profile, matched by their phone number, their chat account or their order number.
“Sneaker Deep Clean” on Instagram
ad is recordedAI replies in 4 seconds with a price
Instagram accountStaff confirm and send a DuitNow link
order numberSent on WhatsApp when the lab is done
phone numberReview asked for automatically
same profileA reminder 60 days later brings a new order
repeat orderAisyah Rahman
Bintulu · customer since AugustLinked across
Services bought
When someone moves from Instagram to WhatsApp, the system spots the same phone number and joins the two. Your team confirms with one tap.
Every service and add-on is counted, so you know your sneaker regulars, your bag customers and your best spenders.
Ad spend is matched to real orders, not just clicks.
03 · AI assistant Phase 2
Answers in seconds, day or night. Your team handles the rest.
Replies in Bahasa Melayu, English or 中文, matching how each customer writes.
Uses your services, prices and FAQs. It never makes up a price or a promise.
Final prices, complaints and refunds go straight to your team, with a short summary of the chat.
One tap drafts a reply, makes it shorter or friendlier, or translates it. Staff check and send.
Targets for illustration, to be measured after launch.
04 · See it working
The screens your team will use.
Names and figures are samples. Every screen here can be clicked through in the live demo.
Team inbox
Phase 1Every chat from every app, with the order it becomesEach chat shows which app it came from, the stage of the order and how long the customer has waited.
Growth report
Phase 3Which ads, apps and labs bring paying customersFunnel by channel conversations → quoted → ordered
Labs and partners sorted by conversion
| Lab | First reply | Chat → order | Rating |
|---|---|---|---|
| Shoo Lab Bintulu | 1m 50s | 26.1% | 4.9 |
| Shoo Lab Miri | 4m 10s | 21.0% | 4.7 |
| Shoo Lab Sibu | 2m 30s | 19.4% | 4.8 |
| Shoo Lab Kuching | 3m 05s | 17.9% | 4.6 |
| Partner · repair workshop | 9m 40s | 11.2% | 4.4 |
Sales sent back to Meta ads this month
So Facebook and Instagram ads learn which people actually pay.
Audiences synced daily
A sample month once more labs are open. Figures are illustrations.
Customer profile
Phase 4Every chat, order and review for one personAisyah Rahman
Journey
Deep Cleaning + Midsole Un-yellowing · RM 75 · Shoo Lab Bintulu
Yellowed white sneakers · routed to Shoo Lab Bintulu
Synced to Meta custom audiences
"Looks brand new. Sending my bags next."
Marked ready by the lab · collection notice and survey sent on WhatsApp
RM 110 by DuitNow QR · Premium Spa leather sneakers
Sneaker Deep Clean · October · Bintulu sneaker owners
Linked across Instagram, WhatsApp and the website, so the team sees the whole history in one place.
On the go · Phase 1
Staff can reply from their phones.
Tap the menu icon inside the phone to look around.
05 · Repeat customers Phase 4
Bring the right customers back, at the right time.
Pick a group below to see who you'd reach. Only customers who agreed to hear from you get messages.
1Pick who
2Choose where
3See the results
Example results. Every reply lands in your inbox, tagged with the campaign.
06 · The plan
Four phases. Replace Respond.io first.
Each phase is agreed separately. You approve the result before the next one starts, and you can pause after any phase.
Replace Respond.io
- WhatsApp, Instagram and Messenger in one shared inbox
- Quick replies, templates, photo quotes and payment links
- Order stages from enquiry to collected, plus a lab board
- Works on staff phones
- Your Respond.io contacts and chat history moved over
AI chatbot
- Instant replies in Bahasa Melayu, English and 中文
- Uses only your price list and FAQs
- Hands prices, complaints and refunds to your team
- Reply drafts, rewrites, translations and chat summaries for staff
Advanced analytics
- Which ads and apps bring paying customers
- Results by lab, service and staff member
- Sales sent back to Meta so ads find more buyers
- A monthly growth report
Customer CRM
- One profile per customer across every app
- Services bought and when the next one is due
- Customer groups for WhatsApp messages and ads
- Seats for new labs and partner workshops
07 · Next steps
What we need from you to start.
Tick items off as you go. Ticks are saved in this browser only.
Try it before you decide
Click through the inbox, the AI assistant, customer profiles and repeat-customer campaigns with sample data.